Effective Date: January 2026
Website: Sila Al Shifa Home Healthcare
Service Provider: SA’s Home Care Services (referred to as “we”, “us”, “our”)
1. Introduction
Welcome to SAS Home Care Services. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data in compliance with UAE data protection laws including the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).
By accessing or using our website and services, you agree to the terms of this Privacy Policy.
2. Personal Data We Collect
We may collect the following personal data when you interact with our website or services:
2.1 Personal Information You Provide Directly
- Full name
- Email address
- Phone number
- Address/location
- Health information (related to service requests)
- Appointment details
- Billing information (if applicable)
2.2 Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and device information
- Pages visited, time spent on pages, navigation patterns
- Cookies and similar tracking technologies
This information helps us improve our services and enhance your user experience.
3. How We Use Your Personal Data
We collect and use your data for the following purposes:
a. Service Delivery
To process and fulfill your requests for home care services including assigning doctors, nurses, and lab personnel.
b. Communication
To contact you regarding your appointments, service updates, support, and notifications.
c. Legal Compliance
To comply with applicable laws, regulations, or legal requests.
d. Technical and Security Purposes
To secure our systems, detect fraud, investigate issues, and maintain quality of service.
e. Marketing & Feedback (Optional)
With your consent, we may use your details to send promotional communications or surveys.
4. Legal Basis for Processing Your Data
We process personal data based on one or more of the following legal grounds:
- Consent: You have given permission to process specific data for particular purposes.
- Contractual necessity: Data is needed to provide services you requested.
- Legal compliance: To observe legal obligations under UAE law.
- Legitimate interests: For business operations such as website maintenance and improvement.
5. Data Sharing & Disclosure
We may share personal data with:
- Authorized employees and service providers to fulfill service requests.
- Legal or government authorities when required by law.
- Third parties only with your consent or where legally necessary.
We do not sell your personal information to third-party marketers.
6. Cookies & Tracking Technologies
We use cookies and similar tools to enhance your browsing experience, analyze usage, and support personalized features. You can manage cookie settings through your browser preferences.
7. Data Retention
We retain your personal data only for as long as necessary to:
- Provide the services
- Comply with legal obligations
- Resolve disputes
- Enforce policies
Once data is no longer needed, we will securely delete or anonymize it.
8. Data Security
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration.
9. Your Rights Under UAE Law
Under the UAE PDPL, you may have the right to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion of your personal data
- Withdraw consent at any time
- File complaints regarding how your data is processed
To exercise these rights, contact us using the details below.
10. Changes to This Policy
We may update this Privacy Policy to reflect legal changes or improvements in our practices. Updated versions will be posted on this page with a revised Effective Date.
11. Contact Us
If you have any questions, requests, or concerns about this Privacy Policy, please contact:
📧 Email: info@sashomecares.com
📍 Address: Krama Gold Buidling Office -M16 – Dubai
