Cancellation & Refund Policy
Effective Date: January 2026
Company: Sila Al Shifa Home Healthcare
Website: https://sashomecares.com/
Sila Al Shifa Home Healthcare provides home healthcare services including doctors’ consultations, nursing care, and laboratory tests at home. This Cancellation & Refund Policy explains the terms under which appointments and services may be canceled or rescheduled.
1. Appointment Cancellation by the Patient
- Appointments may be canceled or rescheduled at least 6 hours before the scheduled service time without any charge.
- Cancellations made less than 6 hours before the scheduled time may be subject to a cancellation fee, depending on the service type and resources already allocated.
- Failure to be available at the provided address at the scheduled time will be treated as a no-show, and charges may apply.
2. Cancellation by Sila Al Shifa Home Healthcare
We reserve the right to cancel or reschedule an appointment due to:
- Medical staff unavailability
- Emergency situations
- Force majeure events (e.g., extreme weather, government restrictions)
In such cases, patients will be offered:
- A rescheduled appointment, or
- A full refund for any prepaid service.
3. Refund Policy
- Refunds are applicable only for prepaid services that were canceled within the permitted cancellation window.
- Services that have already been partially or fully delivered are non-refundable.
- Laboratory tests are non-refundable once samples have been collected.
- Doctor or nurse visits are non-refundable once the healthcare professional has arrived at the patient’s location.
Approved refunds will be processed using the original payment method within 7–14 business days, subject to bank processing times.
4. Emergency & Special Circumstances
We understand that emergencies may occur. In exceptional cases (such as medical emergencies), cancellation fees may be waived at our discretion upon review.
5. Changes to Services
If you wish to change the type of service (e.g., nurse visit to doctor visit), please notify us as early as possible. Additional charges may apply depending on service availability.
6. Contact for Cancellations
To cancel or reschedule an appointment, please contact us via:
📧 Email: info@sashomecares.com
7. Policy Updates
SA’s Home Care Services reserves the right to update or modify this Cancellation & Refund Policy at any time. Changes will be posted on our website and will be effective immediately upon posting.
By booking our services, you acknowledge that you have read, understood, and agreed to this Cancellation & Refund Policy.
