Return & Refund Policy – Sila Al Shifa Home Healthcare center L.L.C
At Sila Al Shifa Home Healthcare center L.L.C, we are committed to delivering high-quality, reliable, and compassionate healthcare services at home. We understand that circumstances may change, and this policy outlines how cancellations, returns (if applicable), and refunds are handled.
1. Service Cancellation Policy
- Before Service Begins:
Clients may cancel a booked service at least 24 hours in advance for a full refund. - Within 24 Hours of Appointment:
Cancellations made less than 24 hours before the scheduled service may be subject to a cancellation fee (up to 50%). - Same-Day Cancellation / No-Show:
If the service provider arrives and the client is unavailable, the session will be considered completed, and no refund will be issued.
2. Refund Policy
- Unused Services (Packages):
If you have purchased a service package and wish to discontinue:- Refunds will be provided for unused sessions only.
- Any discounts applied to packages may be recalculated based on used sessions.
- Single Services:
Refunds are only applicable if cancellation is made according to the policy above. - Emergency Exceptions:
Refund requests due to medical emergencies or unavoidable situations will be reviewed case-by-case.
3. Rescheduling Policy
- Clients may reschedule appointments free of charge if requested at least 12–24 hours in advance.
- Rescheduling requests made at short notice may be subject to availability.
4. Medical Equipment & Supplies
- Due to hygiene and safety regulations:
- Opened or used medical items cannot be returned or refunded.
- Unused and sealed items may be eligible for return within 3–5 days, subject to inspection.
5. Payment Refund Timeline
- Approved refunds will be processed within:
- 5–10 business days (depending on payment method and bank processing times)
6. Quality Assurance
If you are not satisfied with the service:
- Please report your concern within 24 hours
- We will investigate and may offer:
- A replacement session, or
- A partial/full refund (if justified)
7. Contact Us
For cancellations, refunds, or support:
- 📞 Phone: +971 54 730 6263
- 📧 Email: info@sashomecares.com
Note
Sila Al Shifa Home Healthcare center L.L.C reserves the right to modify this policy at any time to comply with healthcare regulations and service standards
